Industry Insights

Loan recovery teams work with one fundamental requirement: they need to be able to reach the borrower. But borrower contactability can deteriorate over time. The phone number available in the loan application may no longer be active. The customer may have moved to a different address. An email may no longer work. A borrower may…

Digital identity verification is moving toward journeys where customers can participate directly in sharing and confirming their identity. For banks, NBFCs, fintechs and other regulated businesses, this creates an opportunity to make onboarding more convenient while maintaining stronger verification controls. One such approach is Aadhaar App verification through an Online Verification Service Entity (OVSE) journey.…

Fraud rarely announces itself. There is usually no dramatic warning, no obvious fake document and no single transaction that immediately tells a business something is wrong. Instead, fraud often hides inside ordinary-looking activity: a new user signing up from a familiar location, a perfectly valid identity document, a genuine bank account or a series of…

Before doing business with a new supplier, distributor or service provider, checking their GST registration is a simple step that can prevent avoidable compliance and financial issues. A GSTIN tells you whether a business is registered under the Goods and Services Tax system. But simply receiving a GST certificate or seeing a GST number on…

Trust has always been fundamental to business. But in a digital-first economy, trust works differently. You may never meet your customers in person. Your merchants could be onboarded remotely. Your partners may operate across multiple geographies. Transactions happen instantly, often at massive scale. This convenience has transformed business operations—but it has also introduced a critical…

In today’s digital economy, trust has become a business-critical asset. Whether you are onboarding an individual customer, verifying a merchant, or screening transactions for suspicious behavior, identity and compliance checks are no longer optional—they are foundational. This is where three terms frequently appear in compliance and risk conversations: KYC, KYB, and AML. They are often…

In digital systems, identity is rarely as straightforward as it appears. On paper, a customer may seem easy to define. A name, phone number, email address, government-issued ID, bank account, and a few supporting documents should be enough to establish who they are. But digital identity does not work that way. A single customer can…

Digital onboarding has fundamentally transformed financial services. Opening a bank account, applying for credit, activating wallets, or onboarding merchants can now happen in minutes without paperwork, branch visits, or lengthy manual verification. At the center of this transformation sits Video KYC—a process built to make onboarding faster, compliant, and more secure. But a new threat…

Whether you’re a payment aggregator, fintech platform, marketplace, lender, or SaaS provider, growth often depends on how seamlessly new merchants can start transacting. Faster onboarding means faster revenue, better merchant experiences, and improved competitiveness. But speed comes with a hidden risk. Fraudsters have become increasingly sophisticated in exploiting digital onboarding journeys. What appears to be…

The digital lending industry has come a long way from its early promise of instant approvals and paperless onboarding. Today, loan applications can be processed in minutes, customer journeys are fully digital, and alternative data has expanded credit access to millions of borrowers. But as lending becomes faster and more accessible, fraudsters are evolving just…