There’s a compliance conversation happening inside every regulated lending institution right now, and it’s not about whether to do Video KYC — that decision was made years ago. The conversation is about what happens after the call ends. Specifically: what did you record, where did it go, who can access it, how long does it…
KYC gets a lot of attention when onboarding. Re-KYC, the periodic updation of that same information, gets far less — until an account is frozen, a compliance audit surfaces a gap, or the regulator issues a fresh circular reminding banks of obligations that were always there. For compliance teams and product managers building verification infrastructure,…
Walk into any credit team at a fintech or NBFC that does MSME lending, and you’ll find some version of the same conversation happening. An application comes in. The business looks legitimate. The Udyam certificate is attached. And somewhere in the process, someone has to decide: do we trust this document, or do we check…

On a warm Monday morning, Ananya walked into her bank branch with a plan to open her very first savings account. She’d done her homework — compared interest rates, checked online reviews, and even shortlisted her preferred debit card design. But within minutes of sitting down, the bank officer smiled politely and asked the inevitable:“Madam,…

First, Why Does This Even Matter? Ever tried withdrawing your PF money and hit a wall? Or switched jobs and had no clue how to transfer your old PF account? That’s usually where this mysterious little thing called your PF Account Number comes in. It’s not just a number. It’s your identity in the EPFO…

If you’ve ever had a courier delayed because the delivery guy “couldn’t find your house,” you’re not alone. Addresses in India can be messy, confusing, and often incomplete. But that may be about to change—thanks to a powerful new system called DigiPIN. Let’s dive into what DigiPIN is, why it matters, how it works, and…

In most digital businesses today—whether it’s lending, insurance, gaming, e-commerce, or gig work—growth and scale are the first goals. But what often gets left behind in the rush to onboard users quickly is a structured way to identify risk early. That’s a problem. Because risk doesn’t wait. It doesn’t show up in reports once you’ve…

India is facing a digital fraud crisis. From fake financial apps to impersonation scams, fraudsters are evolving faster than the systems meant to stop them. While technology adoption has soared, the trust layer is missing – and that’s where robust KYC (Know Your Customer) processes step in. The Alarming Rise in Digital Fraud The numbers…

The gig economy isn’t coming — it’s already here. And it’s massive. In India alone, over 23 million gig workers power industries as diverse as e-commerce, food delivery, home services, ride-hailing, logistics, and digital freelancing. From a delivery agent in Jaipur to a graphic designer in Kochi, the nature of work is shifting. Flexibility, speed,…

August 2025 is packed with significant financial and regulatory updates that could impact how Indians spend, invest, and do business. From changes in UPI usage to repo rate movements and fuel price adjustments, here’s a comprehensive roundup of what’s new this month. 1. New UPI Rules: Smoother Experience or Stricter Limits? The National Payments Corporation…

Fintech platforms aren’t just service providers, they’re becoming life partners in their customers’ financial journeys. From offering instant credit lines and buy-now-pay-later services to managing wealth and underwriting insurance, fintechs have moved far beyond one-time transactions. With this shift comes a pressing need: to know who your user truly is, not just at onboarding, but…

In a country as vast and diverse as India, access to credit remains uneven. While banks have traditionally catered to customers with an established credit history, a significant population, first-time borrowers with little or no formal credit footprint continues to be underserved. These individuals are commonly referred to as “thin-file” customers. For Non-Banking Financial Companies…

India’s online gaming industry is growing at a breakneck pace. According to a report by the Internet and Mobile Association of India (IAMAI), the sector is expected to surpass ₹38,000 crore by FY2025, with user numbers crossing the 500 million mark. With such scale and speed, user onboarding, real-time risk checks, and smooth payment processes…