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Why Every Lending App Has the Same Problem – And Video KYC Is the Only Fix
If you strip away the UI, the interest rate, the loan amount, the offers, the cashback, and the branding, every…
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3 Days to 30 Minutes: How Gridlines Simplified Onboarding for a Capital Markets’ Leader
Overview A leading player in the Capital Markets and Mutual Funds industry was struggling with an inefficient and fragmented client…
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Onboarding Is the First Proof of Trust — And Most Businesses Get It Wrong
In today’s digital economy, onboarding is no longer a UX checkpoint.It is the first operational moment of truth—the point at…
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Deepfake Dilemma: Why Your Next Customer Might Not Even Exist
Imagine this: A new customer signs up on your lending app. The KYC process looks smooth. Documents check out. The…
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Penny Drop Verification: Preventing Fraud, One Rupee at a Time
In our modern digital-first economy, companies and financial institutions handle thousands of transactions daily. From onboarding a new supplier to…
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Cracking MSME Onboarding in Bharat: KYB Challenges & Solutions
A few days ago, I met an old colleague who now runs SME lending at an NBFC. Over tea, he…
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The Hidden Hero of India’s DPI: Customer Journey Orchestration
India’s Digital Public Infrastructure (DPI) has been recognized as one of the most successful and ambitious digital inclusion experiments in…
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Video KYC Process: Speed, Security, Compliance in One Frame
If you’ve ever opened a bank account some years ago , you probably remember the drill—forms, signatures, and waiting in…
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Speed vs. Safety: The Trade-Off in Digital Onboarding
Remember the last time you opened a bank account, took out a loan, or signed up on a new fintech…
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Rethinking KYC: How Indian Banks Are Using APIs to Stay Ahead
If you’ve ever opened a bank account in India a few years back, you’ll remember the drill—forms in triplicate, passport…
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Inside the Identity Theft Boom: What’s Driving the Surge
A few years ago, my friend got a call from “her bank.” The voice on the other end was polite,…
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Face Based Biometrics: Changing Identity Verification?
Not too long ago, protecting your identity online was a matter of memorising a tricky password or carrying around some…
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KYC Documents: More Than Just Paperwork
On a warm Monday morning, Ananya walked into her bank branch with a plan to open her very first savings…